Frequently Asked Questions

Have questions? We’ve got answers. Explore our frequently asked questions section to find information about our services, pricing, safety protocols, and more.

ongo IV divider illustration

Appointment and Booking Process

How can I schedule an appointment for mobile IV therapy?

You can easily schedule an appointment through our user-friendly online booking system on our website. Select your desired date and time, and our team will confirm your appointment.

What information do I need to provide when booking an appointment?
When booking an appointment, we will ask for your name, contact details, preferred location for the mobile IV therapy session, and any specific information relevant to your health.
Is there a minimum age requirement for receiving mobile IV therapy?
We typically require individuals to be 18 years or older to receive mobile IV therapy. However, exceptions may be made on a case-by-case basis with parental consent.
Can I request a specific mobile IV therapist?

We will do our best to accommodate your preferences. While we cannot guarantee a specific therapist, we prioritize assigning experienced professionals who meet our high standards of care.

What is your cancellation policy?
We understand that plans may change. Please refer to our cancellation policy on our website for detailed information on canceling or rescheduling appointments.

Types of IV Treatments

What types of IV treatments do you offer?
We offer a variety of IV treatments tailored to address different health needs, including vitamin infusions, immune-boosting therapies, hydration treatments, detoxification support, and more.
Can I customize my IV therapy to suit my specific needs?
Yes, we strive to provide personalized care. Our team will work with you to determine the most appropriate combination of nutrients based on your health goals and individual requirements.
How do you determine which IV treatment is right for me?
Our experienced professionals will assess your medical history, current health status, and discuss your goals to recommend the most suitable IV treatment for you.
How often should I get mobile IV therapy?
The frequency of mobile IV therapy can vary depending on your specific needs and goals. Our team can provide guidance on an optimal treatment schedule during your consultation.
Can I receive mobile IV therapy if I'm pregnant?
It’s important to consult with your healthcare provider before undergoing any medical treatments during pregnancy. They can provide guidance based on your individual circumstances.

Pricing and Payment

How much does mobile IV therapy cost?
Our pricing varies depending on the specific IV treatment and any additional services you may choose. Please refer to our website or contact us directly for detailed pricing information.
Do you accept insurance for mobile IV therapy?
As coverage policies differ, we recommend checking with your insurance provider to determine if mobile IV therapy is covered under your plan. We do not directly bill insurance but can provide you with an invoice for potential reimbursement.
Are there any additional fees or charges beyond the listed price?
In general, our pricing includes the cost of the mobile IV therapy session and standard supplies. However, additional fees may apply for specific requests or additional services. These will be discussed and agreed upon before the session.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, electronic transfers, and cash payments. Please consult with our team to determine the preferred payment method for your mobile IV therapy session.
Can I use my health savings account (HSA) or flexible spending account (FSA) for mobile IV therapy?
In many cases, mobile IV therapy may be eligible for reimbursement from HSA or FSA accounts. Please consult with your plan administrator or financial advisor to confirm eligibility and submit any necessary documentation for reimbursement.

Safety and Quality Assurance

Are your mobile IV therapists certified and licensed?
Yes, all our mobile IV therapists are certified and licensed professionals with the necessary qualifications and training in administering IV therapy.
What safety measures do you have in place during mobile IV therapy sessions?
We adhere to strict safety protocols, including using sterile equipment, practicing proper hygiene, and maintaining a clean and controlled environment during each mobile IV therapy session.
Are the IV supplies and equipment used sterile?
Absolutely. We prioritize the safety and well-being of our patients. All IV supplies and equipment are sterile, ensuring a clean and hygienic administration of the therapy.
Can I trust the quality of the IV fluids and nutrients you use?
We source our IV fluids and nutrients from reputable suppliers, ensuring high-quality products that meet rigorous standards. Your well-being and satisfaction are of utmost importance to us.
Do you conduct background checks on your mobile IV therapists?
Yes, we conduct thorough background checks on all our mobile IV therapists to ensure they meet our criteria for professionalism, integrity, and patient care.